Customers may request to cancel their accounts at any time by contacting us.

For security purposes, we may require identity verification before processing the request.

Account cancellation requests will be processed within 3–5 business days.

Once the account is cancelled, you will no longer be able to access your purchase history, shipping information, or any data stored in the account.

Some information may still be retained for legal or transaction record purposes (such as invoices, payment records, or delivery records).

Other unnecessary information will be deleted in accordance with our privacy policy.

If there is an order still in the delivery process, the account cancellation will only be carried out after the order is completed.

The account cannot be cancelled if there are any pending payment issues, refunds, or disputes.

You will lose access to:

• purchase history

• wishlist

• reward points (if any)

• coupons or vouchers in the account

All login access will be disabled immediately upon cancellation.

Customers may create a new account at any time, but data from the previous account cannot be restored.

Contact Us
If you need assistance regarding account cancellation, please contact us. Our team is ready to help ensure the process is smooth and efficient.